moving program to another computer

Discussion in 'Tech Support - SignTorch' started by Epink, 9/5/17.

  1. Epink

    Epink member

    I purchased the Signtorch clipart program for my husband and it downloaded it to my Mac. I need to get it transferred over to his PC so that he can use it with his plasma cutter. How do I do this?
     
  2. SignTorch

    SignTorch Artist

    Roles:
    • Vinyl CuttingVinyl Cutting, CNC RouterCNC Router, Designer / ArtistDesigner / Artist, Hobby / PersonalHobby / Personal
    Brands:
    • Corel DrawCorel Draw, Adobe PhotoshopAdobe Photoshop, V-Carve ProV-Carve Pro
    Location:
    Vidor, TX
    simplest way to explain would be to login with the pc and download it again - if the download link is expired I can reset it
     
  3. Epink

    Epink member

    Wonderful! I will try that. I thought I would have to purchase it again to load it onto his computer. Thank you so much!
     
  4. Epink

    Epink member

    Okay - downloaded the program to my husband's PC - thank you! However, he is unable to open .dxf files, which is what he needs to use for his TorchMate program. Is there any way you could send us the CD? Or perhaps tell us what the problem is so that he can use the program? Again, thank you for your help.
     
  5. SignTorch

    SignTorch Artist

    Roles:
    • Vinyl CuttingVinyl Cutting, CNC RouterCNC Router, Designer / ArtistDesigner / Artist, Hobby / PersonalHobby / Personal
    Brands:
    • Corel DrawCorel Draw, Adobe PhotoshopAdobe Photoshop, V-Carve ProV-Carve Pro
    Location:
    Vidor, TX
    the .zip file contains multiple files compressed into one - typically you have to unzip the .zip file to work with the individual files

    google "unzip a zip file" for tons of instructions and examples

    you can get a new or replacement CD from the following link

    http://www.signtorch.com/store/extra-cd
     
  6. Epink

    Epink member

    Thank you so much for all of your help. Sorry we are having so much trouble with this. I'm not much of a computer whiz (which I'm sure you figured out). Back to one of your previous messages - you said if the download link is expired you can reset it - are you still able to do that for us?
     
  7. SignTorch

    SignTorch Artist

    Roles:
    • Vinyl CuttingVinyl Cutting, CNC RouterCNC Router, Designer / ArtistDesigner / Artist, Hobby / PersonalHobby / Personal
    Brands:
    • Corel DrawCorel Draw, Adobe PhotoshopAdobe Photoshop, V-Carve ProV-Carve Pro
    Location:
    Vidor, TX
    the download is not yet expired - it lasts for 30 days or 10 downloads - it still has 2 downloads available
     
  8. Epink

    Epink member

    When I go to my account and click on View, I am not getting the Download option like I did before.
     
  9. SignTorch

    SignTorch Artist

    Roles:
    • Vinyl CuttingVinyl Cutting, CNC RouterCNC Router, Designer / ArtistDesigner / Artist, Hobby / PersonalHobby / Personal
    Brands:
    • Corel DrawCorel Draw, Adobe PhotoshopAdobe Photoshop, V-Carve ProV-Carve Pro
    Location:
    Vidor, TX
    ah - I was looking at the wrong email, wrong order and wrong account - now it should be reset

    sorry for all the trouble - my email got backed up pretty deep and everything's a blur
     
  10. Epink

    Epink member

    "Pretty deep" as in "flood"? Didn't the SignTorch website say the hurricane was causing problems? I can only imagine it took its toll on the e-mail, as well. And it's no trouble - I appreciate all of your help. Thank you.
     
  11. SignTorch

    SignTorch Artist

    Roles:
    • Vinyl CuttingVinyl Cutting, CNC RouterCNC Router, Designer / ArtistDesigner / Artist, Hobby / PersonalHobby / Personal
    Brands:
    • Corel DrawCorel Draw, Adobe PhotoshopAdobe Photoshop, V-Carve ProV-Carve Pro
    Location:
    Vidor, TX
    no - we didn't get flooded - it flooded all around us - I just meant I got flooded with email and was not able to send email out
     
  12. Epink

    Epink member

    I knew you meant flooded with e-mail - just thought it was a play on words, given the circumstances in that area. Glad it was only your e-mail.
     
    SignTorch likes this.

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